Frequently asked questions

Most cards close on Friday night (Adelaide time), a minute apart. Every auction page shows its exact end time in your own time zone and a live countdown.

A bid in the final 2 minutes adds 2 minutes to that auction, every time. Nobody can snipe, and everyone gets a fair final say.

No. Every bid is a binding commitment to buy if you win, so please bid carefully. You'll always see a confirmation step with the amount and shipping before your bid is placed.

Some cards have a hidden minimum price. The auction page shows “Reserve not met” until bidding passes it. If it's never met, the card isn't sold and nobody is charged.

At least the current bid plus the increment shown on the page. Increments grow with the price (for example $1 under $20, $2 up to $100).

So winners can be charged automatically and cards ship quickly. It also keeps bidding honest: every bidder can actually pay. Your card is stored by Stripe, not by us.

We email you straight away and show it under the bell icon. The auction page updates in real time.

Shortly after your last auction in a close ends, everything you won is combined into one order with one shipping charge, and your saved card is charged. You'll get a receipt by email.

Each auction's own currency (usually Australian dollars), shown on the auction page. Prices in other currencies are estimates. Your bank does the final conversion.

We'll email you a secure link to confirm or retry with another card. You can also pay from your order page in My Account.

Visa, Mastercard and American Express, plus Apple Pay and Google Pay where your device supports them.

It depends on your country and what you win, and it's shown before you bid. Multiple wins from the same close ship together at a combined rate. See the Shipping Policy.

Within 3 business days of payment, well packed and tracked. We email you the tracking number.

Yes. Import duties and taxes in your country are your responsibility.

Every card is inspected in hand before listing and photographed front and back. If a card isn't authentic or isn't as described, you're covered by our Refund Policy.

Condition is our honest opinion from hands-on inspection, with notes on any flaws. Always check the photos. For an official grade, look for PSA, CGC, BGS, TAG or ACE slabs.

Sales are final unless the card isn't as described, isn't authentic or was damaged in transit. Contact us within 7 days of delivery. We review every claim and issue a refund once it's approved.

Check your spam folder, then use “Resend verification email” in My Account.

No. Bid histories show an anonymous alias. Your name and address are only used to ship your cards.

In My Account. Address changes apply to orders created after the change.